Nonviolent Communication

This week we needed to think about any disagreements, or conflicts, you have recently experienced or are currently experiencing at work with a supervisor or colleague, or someone in your personal life. Share at least two strategies you have learned about that might help you manage or resolve the conflict more productively, and why these strategies might be effective.

For example, could you suggest a compromise? Could you look for a broader range of solutions to your disagreement? Could you use some of the principles of nonviolent communication or the 3 R's to better help you resolve this conflict.

As a PTA board member for my daughters school I am always approached by teachers and parents who offer suggestions or their opinions. I was approached recently by a teacher who demanded that her class be in charge of the concession stand for the fall festival happening in the coming weeks. At the time of the disagreement I went back and forth with her on why it wouldn't be fair for her class to take the entire stand over and other issues which she was aware of. Thinking back on what happen and what we've been studying regarding non-violent communication I can think of many ways I could have resolved the issue before it began.

My Strategies

1. I could have listened more rather than trying to determine an immediate resolution and arguing back and forth about the problem. Perhaps if I would have actually stepped back and tried to internalize the problem and frustration the teacher was feeling I would have had a better end result.

2. I could have provided a compromise rather than just saying no. I could have asked the teacher to list out her plans and explain that I would meet with the board regarding the matter. I think pulling from the 3 r's of respect, reciprocate and resolve I could have done better at reciprocating the information the teacher was trying to give in addition to being better at resolving the issue.